Imagine you have had the proud pleasure of attending a child’s graduation from university.
And imagine you book a table for 10 at a local restaurant, and look forward to the food, drink, company, and company of your family in a relaxed, comfortable atmosphere.
Imagine, though, that the restaurant staff send out the wrong signals.
Yes, they ask the right questions: “is everything alright?”, “do you need anything else?” but you know they are just going through the motions.
They give off a passive/aggressive signal and their communication is purely of the going through the motions variety. You soon realise it is a busy evening and they view you as just another booking.
The right questions can be asked but if the signals are wrong it leaves a bad taste.
This can happen in any business. Are you satisfied it does not happen in yours?