Active listening for effective communication

Managing and communicating well is greatly dependent on listening. Not just ordinary, everyday listening but intentional, active listening. It turns out that when we are listening there is an 8 second buffer at work. In other words, we can be watching tv or doing something and someone can be speaking to you. You may not… Continue reading Active listening for effective communication

A valuable reminder at Berlin airport about effective communication

At Berlin airport this week, whilst waiting around for our plane back to Dublin from Germany, I was reminded of the value of clear communication. There was a ground support worker-he may have had some type of supervisory role-who I watched in action for some time. He had a tremendous range of hand signals with… Continue reading A valuable reminder at Berlin airport about effective communication