We moved from Inchydoney Island Lodge and Spa in Inchydoney to Glengariff, West Cork this week.
We had a tremendous time in Inchydoney but our first impressons in Eccles Hotel in Glengarrif were fomed with the first person we met, the receptionist, and it was a disappointing interaction.
Everything since then, and our impressions of the hotel generally, are coloured to some extent by that interaction.
If you have a small business don’t forget that the person who represents your business to the general public and is the first point of interaction has a critical role to play.
Get that wrong and it is a long way back in the minds of the customer/guest/client.