My solicitor is too soft, not tough enough

I am often approached by people who have a solicitor but are thinking about changing.

When I ask them why they say their solicitor is too soft, not tough enough. And they come across me online someplace-maybe in a video on YouTube or Facebook or Instagram-and want to change.

Because I appear tougher. Perhaps this is because I am older, maybe because I am male, maybe because I am bold.

Maybe they think I talk tough.

It is a misguided perception and mistaken decision, quite frankly.

Because a solicitor can be tough from a position of strength, and when the facts support a tough position. Not merely when the solicitor appears to be strong versus one who appears to be ‘soft’.

The facts and the law will determine how tough a solicitor can be in any situation. Not appearances or a deep voice.